Refund Policy – 30-Day Money-Back Guarantee

At shilajitkaufen.com your satisfaction comes first. That is why every order is covered by our 30-day money-back guarantee: if you are not satisfied, you get your money back – and you may keep the product.

1. Guarantee period

   • The guarantee applies for 30 days from the day of delivery.
   • It covers all Vitadote® Shilajit products purchased at shilajitkaufen.com.

2. Conditions

   • The guarantee applies to opened and unopened products – trying the product is expressly allowed.
   • Your request must reach us within the 30-day period.
   • The guarantee applies once per household per product.

3. How to request a refund

   1. Email our customer service at info@shilajitkaufen.com with your order number and a short note on why you are not satisfied.
   2. You do not need to return the product – you may keep it or give it away. No return shipment, no forms, no costs.

4. Refund method and processing time

   • The full purchase price is refunded to the original payment method used for your order.
   • We process your refund within 1 business day of confirming your request; depending on your bank it may take a few days to appear on your account.

5. Damaged or defective products

   If you receive a damaged or defective product, please contact our customer service immediately. We will resolve it as quickly as possible with a replacement or a refund – whichever you prefer.

6. Right to changes

   We reserve the right to amend this refund policy at any time. Changes are published on this page and take effect immediately; orders placed earlier remain covered by the policy valid at the time of purchase.

If you have any questions about our refund policy, please contact us at info@shilajitkaufen.com. Our customer service team is happy to help.